Cox Lies To Customers; Says DMCA Requires Disconnects For File Sharing

from the that's-flat-out-false dept

While there's been a big push among the entertainment industry to get ISPs to adopt a "three strikes" policy that would have ISPs disconnect internet access to users accused of unauthorized file sharing, with them losing their account permanently after the third time. This is highly problematic for a variety of reasons, starting with the rather flimsy evidence that the entertainment industry relies on, combined with the idea that the accused are considered guilty with no process of appeal. Furthermore, there's no clear reason why an ISP should act as a copyright cop for the entertainment industry. In fact, many ISPs trashed such proposals, and told the entertainment industry where to shove them. More recently, the EU Parliament rejected such laws mandating three strikes policies, noting that they were clear violations of individuals' freedom.

One of the reasons that the entertainment industry had been focusing on Europe, Australia and Canada for such programs was that it seemed that US ISPs had made it clear that they would never adopt such a three strikes policy. Think again. Apparently cable giant, Cox, has quietly adopted a three strikes policy and is kicking users off the internet if they're accused of file sharing.

Even worse, the company is lying to customers about it, claiming that the DMCA requires them to do so:
Under the DMCA, we have the responsibility to temporarily disable your Internet access, until such time as you take the necessary steps to remove the infringing files and to prevent further distribution of copyrighted material.
This is a complete fabrication. The DMCA has no such requirement. What's really odd is that Cox had built up a reputation as being the customer friendly broadband ISP that took customer service very seriously. Yet, here they are, cutting users off, lying to them about why and relying on the entertainment industry's weak evidence to harm its customers. It's a shame. In the meantime, we'll extend an earlier challenge to Cox. Will it accept a three strikes policy of its own? If it cuts off users three times and the evidence is shown to be false, will it provide free internet access to that user?

Filed Under: disconnects, dmca, three strikes
Companies: cox


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  1. identicon
    Michael, 1 Oct 2008 @ 1:31pm

    Re:

    ...Ok, first of all Dan, you're rather accusatory. Not everyone who uses torrents uses them "illegally." For instance, World of Warcraft uses a torrent like system to distribute game patches. That way players can patch from each other and take some stress off the servers Blizzard has. There have also been movies and music released via torrent.

    Secondly, the article is about a company making false claims to their customers to act in any way they see fit. If they want to terminate a user, that is fine but they shouldn't be making up excuses. They are trying to play both sides of the fence by terminating the service but acting like they are required to legally (which they aren't).

    Lastly, complete NON-torrent traffic can also affect your download/upload times. Do you also hate slingbox users? Online gamers? Web site hosters? Apparently, the Internet is for Dan and Dan only.. everyone else out of the pool.

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