Cox Lies To Customers; Says DMCA Requires Disconnects For File Sharing

from the that's-flat-out-false dept

While there's been a big push among the entertainment industry to get ISPs to adopt a "three strikes" policy that would have ISPs disconnect internet access to users accused of unauthorized file sharing, with them losing their account permanently after the third time. This is highly problematic for a variety of reasons, starting with the rather flimsy evidence that the entertainment industry relies on, combined with the idea that the accused are considered guilty with no process of appeal. Furthermore, there's no clear reason why an ISP should act as a copyright cop for the entertainment industry. In fact, many ISPs trashed such proposals, and told the entertainment industry where to shove them. More recently, the EU Parliament rejected such laws mandating three strikes policies, noting that they were clear violations of individuals' freedom.

One of the reasons that the entertainment industry had been focusing on Europe, Australia and Canada for such programs was that it seemed that US ISPs had made it clear that they would never adopt such a three strikes policy. Think again. Apparently cable giant, Cox, has quietly adopted a three strikes policy and is kicking users off the internet if they're accused of file sharing.

Even worse, the company is lying to customers about it, claiming that the DMCA requires them to do so:
Under the DMCA, we have the responsibility to temporarily disable your Internet access, until such time as you take the necessary steps to remove the infringing files and to prevent further distribution of copyrighted material.
This is a complete fabrication. The DMCA has no such requirement. What's really odd is that Cox had built up a reputation as being the customer friendly broadband ISP that took customer service very seriously. Yet, here they are, cutting users off, lying to them about why and relying on the entertainment industry's weak evidence to harm its customers. It's a shame. In the meantime, we'll extend an earlier challenge to Cox. Will it accept a three strikes policy of its own? If it cuts off users three times and the evidence is shown to be false, will it provide free internet access to that user?

Filed Under: disconnects, dmca, three strikes
Companies: cox


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  1. identicon
    Adam_v1, 1 Oct 2008 @ 12:29pm

    Cox isnt the only one.

    My borther got in trouble with a small wireless internet provider in colorado called WhatWire. They actually told him that they had been contacted by HBO because he was downloading infringing content and they would cut off his internet on the next offence. Not only that but they told him the files he downloaded had a "beacon" implanted in them and the only way to keep his computer from phoning home to HBO was to format the hard drive on his computer.

    needless to say my brother was pissed but since he has moved and gone to college he no longer has anything to do with that ISP thankfully but even better the first thing he said after this came up was he would never buy anything from HBO again.

    In the past he has bought many HBO shows on DVD and he has HBO on TV but missed an episode and was torrenting it cause he wanted to see it. Many people now look at torrenting something they watched on TV or missed an episode of as like using Tivo, how can you be "stealing" media they showed for free on TV?

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