Cox Lies To Customers; Says DMCA Requires Disconnects For File Sharing

from the that's-flat-out-false dept

While there's been a big push among the entertainment industry to get ISPs to adopt a "three strikes" policy that would have ISPs disconnect internet access to users accused of unauthorized file sharing, with them losing their account permanently after the third time. This is highly problematic for a variety of reasons, starting with the rather flimsy evidence that the entertainment industry relies on, combined with the idea that the accused are considered guilty with no process of appeal. Furthermore, there's no clear reason why an ISP should act as a copyright cop for the entertainment industry. In fact, many ISPs trashed such proposals, and told the entertainment industry where to shove them. More recently, the EU Parliament rejected such laws mandating three strikes policies, noting that they were clear violations of individuals' freedom.

One of the reasons that the entertainment industry had been focusing on Europe, Australia and Canada for such programs was that it seemed that US ISPs had made it clear that they would never adopt such a three strikes policy. Think again. Apparently cable giant, Cox, has quietly adopted a three strikes policy and is kicking users off the internet if they're accused of file sharing.

Even worse, the company is lying to customers about it, claiming that the DMCA requires them to do so:
Under the DMCA, we have the responsibility to temporarily disable your Internet access, until such time as you take the necessary steps to remove the infringing files and to prevent further distribution of copyrighted material.
This is a complete fabrication. The DMCA has no such requirement. What's really odd is that Cox had built up a reputation as being the customer friendly broadband ISP that took customer service very seriously. Yet, here they are, cutting users off, lying to them about why and relying on the entertainment industry's weak evidence to harm its customers. It's a shame. In the meantime, we'll extend an earlier challenge to Cox. Will it accept a three strikes policy of its own? If it cuts off users three times and the evidence is shown to be false, will it provide free internet access to that user?

Filed Under: disconnects, dmca, three strikes
Companies: cox

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  1. identicon
    CAROL, 12 Dec 2009 @ 8:18pm


    Cox employees seem to lie about many things. I had an installer come into my home to install services I bundled in my name, but installed in someone elses name. He I told him to leave, and he refused, saying that since I was not the man who the said services were ordered under, I could not cancel the service, even though this was my home and not the so called person. So bizarre.
    I was told that my phone and internet service would be in someone elses name. The installer disconnected my phone, internet service, and he installed the Cox service. I spent 3 hours on the phone with Cox, and they too informed me that even though the person whose service was being installed did not live at my residence, I could not cancel the order.
    The installer told me how to lie to Cox to get service back to my name. This whole ordeal went on for 5 hours.
    I then called the company who I was origanilly contracted with, and had them restart my phone service and DSL. I then called the FCC and filed a complaint - a very lengthy process.
    My 3rd call was to the top brass at Cox who were horrified at my story. They put my cable service back in my name. This whole ordeal lasted a month.
    I paid no fees for reinstallation.
    I have to tell you that the installer, the peons at Cox had me so upset the day this happened that I cried for hours. My friends were horrified while I explained what was going on the day this took place.
    I continue to use Cox digital service, and am very happy with it, and hopefully this is something that won't happen to anyone else.

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