by Mike Masnick

Filed Under:
bait and switch, canada, limited, unlimited


Telus Kicks Customers Off Of Unlimited Plan It Sold Them Not Too Long Ago

from the how-dare-you-use-what-we-sold-you! dept

For the last few years, various connectivity providers sold "unlimited" data plans when the reality was the plans weren't unlimited at all. Many providers are now changing the plans and instituting more clear caps, but it still seems a bit ridiculous to have marketed unlimited data plans and then pulled the rug out from under those who bought exactly what you sold them. Up in Canada, it seems that TELUS is taking it a step further. Not only did it sell people "unlimited" plans that it now regrets, it's exercising some vague language in its contract that allows them to simply cancel the plans of those who had bought into the "unlimited" plan even just a short while ago. The company is forcing users to switch from a $75 unlimited plan to a $65 plan that is limited to just one GB per month, and dumping anyone who won't switch. That would seem to be a pretty strong bait-and-switch claim. Sure, perhaps the telcos oversold these unlimited plans, but that doesn't mean they shouldn't be required to live up to what they sold.

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  1. identicon
    Anonymous Coward, 27 Aug 2008 @ 5:19pm

    Read the Contract. aka RTFM.
    I know it is not right for a company to do this to its customers, especially given its corporate, small business and personal clients.

    There is probably a clause in the contract (like most other large CDN telcos) that gives them all the rights in matters like this.

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