Telus Kicks Customers Off Of Unlimited Plan It Sold Them Not Too Long Ago

from the how-dare-you-use-what-we-sold-you! dept

For the last few years, various connectivity providers sold "unlimited" data plans when the reality was the plans weren't unlimited at all. Many providers are now changing the plans and instituting more clear caps, but it still seems a bit ridiculous to have marketed unlimited data plans and then pulled the rug out from under those who bought exactly what you sold them. Up in Canada, it seems that TELUS is taking it a step further. Not only did it sell people "unlimited" plans that it now regrets, it's exercising some vague language in its contract that allows them to simply cancel the plans of those who had bought into the "unlimited" plan even just a short while ago. The company is forcing users to switch from a $75 unlimited plan to a $65 plan that is limited to just one GB per month, and dumping anyone who won't switch. That would seem to be a pretty strong bait-and-switch claim. Sure, perhaps the telcos oversold these unlimited plans, but that doesn't mean they shouldn't be required to live up to what they sold.

Filed Under: bait and switch, canada, limited, unlimited
Companies: telus

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  1. identicon
    RoMu, 29 Aug 2008 @ 11:33am

    The Big Gotcha!

    Telus accusing the unlimited contract holders of violating the terms of service.

    Specifically, Telus reps cite section 5 of the terms where it states that the service is not to be used for streaming multi-media.

    Section 5 of the Telus Service Terms states:

    “You will use the service for customary voice, messaging and wireless data purposes only. You will not use the service for multi-media streaming, voice over internet protocol; or any other application which uses excessive network capacity or may otherwise adversely impact other users, that is not made available to you by Telus Mobility.”

    Yet, on the Telus website that promotes the EVDO High Speed network it states:

    “The TELUS Wireless High Speed network allows for fast and reliable Internet connections.

    This opens the door for a variety of services such as streaming video and other multimedia applications.

    Mobile professionals will be able to get broadband-like connections to corporate Intranets, e-mail servers, the Internet, and other online services.”

    So how do you violate the terms of service if you are told that’s what the service allows you to do?

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