by Mike Masnick

Filed Under:
cable, fcc, number portability, telcos

comcast, fcc, time warner, verizon

And Of Course, FCC Sides With Verizon In Argument With Cable Cos.

from the no-surprise-there dept

Last month we pointed out that the cable companies had filed a complaint with the FCC accusing Verizon of some shady practices in trying to get customers to stay, even after they'd already agreed to switch to cable. Since most customers want to keep their home phone number, the cable companies needed to contact Verizon to make the switch. At that point, Verizon would immediately contact those customers to prevent them from switching. As the cable companies pointed out, this gave the telcos an unfair advantage. They were using information they learned from elsewhere (the group in charge of managing number portability) to steal customers back from the cable companies. Of course, given how today's FCC tends to think that telcos are always right and cable co's are always wrong, it will surprise probably none of you, that the FCC has no problem with Verizon's practices. Perhaps the cable companies should have waited until a new FCC commish was sworn in before making this complaint.

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  1. identicon
    PRMan, 15 Apr 2008 @ 8:07am

    How they prevent you...

    I tried this with AT&T. They refused to give me my number saying I had to pay $X or $Y to put it in some other format which would make it portable.

    The guy on the phone absolutely refused to do it. I told him, "You can do it now or I can call the FCC and the CPUC (California Public Utilities Commission) and you can do it a lot more expensively." He didn't budge.

    So, I fired off two simple e-mails saying that AT&T was refusing to release my number. This was a Thursday.

    All of a sudden, I got 4 e-mails, 2 phone calls and 3 letters from AT&T and by Tuesday, it was all switched over to Vonage.

    Just report them. It has really worked for me in the past.

    And I believe that each provider has to release the number. I have heard that some people have had trouble getting Comcast and Vonage to release numbers at certain times.

    So, yes, in theory, they could all try to woo you back.

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