by Mike Masnick

Filed Under:
cable, fcc, number portability, telcos

comcast, fcc, time warner, verizon

And Of Course, FCC Sides With Verizon In Argument With Cable Cos.

from the no-surprise-there dept

Last month we pointed out that the cable companies had filed a complaint with the FCC accusing Verizon of some shady practices in trying to get customers to stay, even after they'd already agreed to switch to cable. Since most customers want to keep their home phone number, the cable companies needed to contact Verizon to make the switch. At that point, Verizon would immediately contact those customers to prevent them from switching. As the cable companies pointed out, this gave the telcos an unfair advantage. They were using information they learned from elsewhere (the group in charge of managing number portability) to steal customers back from the cable companies. Of course, given how today's FCC tends to think that telcos are always right and cable co's are always wrong, it will surprise probably none of you, that the FCC has no problem with Verizon's practices. Perhaps the cable companies should have waited until a new FCC commish was sworn in before making this complaint.

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  1. identicon
    TheDock22, 15 Apr 2008 @ 9:51am

    This is actually fair

    Allowing Verizon to contact customers wanting to change isn't a "deceitful" practice at all. They simply want to offer their customers a change to stay. Some people will be wooed back and others not, so this just sounds like the cable company whining they lose some business back to the competitor. There is nothing wrong with Verizon's side of it, why should they knowingly give up a customer without a fight?

    These companies are required to release the phone numbers from what I understand, so these people saying "well they wouldn't release my number..." either have no clue what the laws are or aren't willing to fight for it. Neither of which is Verizon's or any other companies fault.

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