Ben Adida has a great post discussing the misplaced faith
people often have in the machines in their lives, and the way that faith often spills over to e-voting. He mentions a scene in the 2006 HBO documentary on e-voting where an election official breaks down in tears when someone shows her how her voting machines could be hacked. For computer programmers, who are intimately familiar with what goes on under the hood, the idea that we should automatically trust anything a machine tells us is a little bit ridiculous. We're aware that computers are extremely complex devices that can go wrong in any number of ways, that they're designed by fallible human beings, and that it requires a lot of very careful engineering to make sure they're secure and reliable. We recognize, in particular, that the more complex a system is, the more likely it is to have problems, and so the more skeptical we should be of its results. It's not a coincidence that $5 pocket calculators tend to work flawlessly, while complex systems like Excel
and the Pentium chip
sometimes make basic arithmetic errors: the greater complexity increases the number of ways things can go wrong.
But a lot of non-technical folks seem to view things the other way around. Last week, for example, I noted a a Chicago law professor who thinks
that "the future is surely with the touch-screen or some other form of online voting." The problem with this statement is that if our goal is security and reliability, which it should be, the added complexity of computers and touchscreens is a big disadvantage. But this isn't obvious if you've never looked under the hood to appreciate all the things that could go wrong. Computers are not magical boxes that always produce the correct answer, but unfortunately, a lot of people seem to think that they are.