eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


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  1. identicon
    Martilyo, 16 Nov 2011 @ 5:50pm

    Re: Once bitten....

    "Shipping cost was a bit high" That does not sound too "positive" to me... I agree partly with the seller. If you want to complain about the shipping after the fact, then simply don't bid. Find another seller. Don't agree to buy something and then complain about something in which you already had knowledge of. As far as the seller leaving you negative feed back, it sounds like the seller was a jerk. Sorry to hear about your bad experience. I only have sold a couple things on eBay and someone just bought a very nice camera from me and now he wants to negotiate shipping terms. Negative Ghost Rider... either pay what the auction states or don't and I will simply re-list the camera. Lesson learned? People can be jerks...

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