eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay

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  1. identicon
    kiki jones, 7 Feb 2008 @ 3:23pm

    and the Arbitration system blows chunks

    eBay doesn't seem to understand that integrity matters. I went to arbitration once with a bad seller and basically they were given an automatic free pass. No seller integrity, no eBay-- I stayed away for a long time. Larger sellers seem to be their target audience these days, but the real nuts and bolts of the service was connecting individuals. Finding an antique guitar from someone on the other coast was compelling, but those garage sale kind of sellers increasingly just stay away. What's not compelling? Yet another way to find a store that sells crap through page after page of automated listings. eBay is obviously building their business to service other businesses.
    If craigslist would establish some kind of credentialing between individuals, eBay would go away pretty fast. Forehead SMACK!! THAT's why eBay bought craigslist-- to make sure that craiglsit transactions stay anon so they will always come with 10 flakes for every done deal.

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