eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay

Reader Comments

Subscribe: RSS

View by: Time | Thread

  1. identicon
    joydivider, 1 Oct 2011 @ 11:09pm

    Ebay feedback system

    The feedback system doesnt really work and never really has.

    Its based on a trust between two community minded, kind and courteous individuals.

    However there seem to be an ever increasing number of bad mannered irresponsible people who are signing up and bidding for a laugh. Unlike a shopkeeper we have no idea what a buyer is really like as there will never be any warning feedback against them. A shopkeeper wouldnt allow his banned customers to post a comment on the door!!

    I only sell a few things per year and still get many of my auctions attacked by people just out to spoil them.
    People with zero feedback who call themselves auction wrecker or 666 stormbringer with zero feedback and 500 bids.
    Ebay hardly do anything to really protect sellers.

    Also someone with say thirty feedback may have purchased only one item this year and have been nothing but trouble. Its impossible to tell from a star rating on a bidding list

    I was given my first negative by someone who didnt even pay and spoilt the sale by being abusive. He didnt care as he knows its one way traffic.

    So you cant have feedback that is controlled by only one party. There are plenty of bad buyers and non payers out there.

Add Your Comment

Have a Techdirt Account? Sign in now. Want one? Register here

Subscribe to the Techdirt Daily newsletter

Comment Options:

  • Use markdown for basic formatting. (HTML is not supported.)
  • Remember name/email/url (set a cookie)

Follow Techdirt
Techdirt Gear
Shop Now: Techdirt Logo Gear
Report this ad  |  Hide Techdirt ads
Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Chat
Report this ad  |  Hide Techdirt ads
Recent Stories
Report this ad  |  Hide Techdirt ads


Email This

This feature is only available to registered users. Register or sign in to use it.