eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


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  1. identicon
    Coaster, 6 Feb 2008 @ 8:12pm

    some buyers aren't nice either

    I've sold jewelry that came in three specific sizes, and I told buyers right on the auction to MEASURE ACCURATELY. The first I hear of a problem is not an email from the buyer, but a neg stating that it didn't fit and the item was misrepresented. There are also buyers in certain collectible markets that are known for non-payment, and for leaving negs when you don't meet their demands after the sale. There are buyers who will post negs when it takes a long time to get the item, when it was themselves who gave you an incorrect address to begin with. Many people will not buy from someone without perfect feedback, but being able to mark irresponsible buyers as such is a boon to small businesses and occasional users.

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