eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay

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  1. identicon
    Babi, 9 Jun 2010 @ 11:41am

    Re: ebay feedback

    same here! I had 199 feedback (100% positive) until i sold 2 new shirts for 2 .25 dol plus 6 dol shipping (which i had to pay 10 dol at usps cause ebay didnt allow me enter with the right amount). This buyer just left me a negative feedback because she or he said in one of shirts had a "big dead stain". Thanks God, I had a picture of this t-shirt before send it to him/her, so I had a proof on my hands that the shirt was in perfect shape, new! But the customer insists about the stain and wanted a refund. I told him/her i would refund 1.15 dol for the "damage" shirt but she or he wanted full refund...I literally paid to she to have the shirts and got a negative feedback because she wanted a full refund. Im still mad about it! Because a change my 3 years posistive feedback was ruined! Thank you ebay!

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