eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


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  1. identicon
    Paul Nerger, 3 May 2010 @ 5:58pm

    Terrible Idea

    This is a horrid idea. It makes the buyer feedback system a joke as now the only option that a seller has is to say how great the buyer was. Well guess, some buyers aren't that great. I've recently sold two different items of technology that I no longer use. Both were bought on auction by buyers who reneged on the deal. One was from the far east and claims that his little brother hit the button not him (sort of my dog ate my homework) and the other was a first time buyer who after 8 days still has not responded to a single email. I suspect that the second buyer was a stolen identity since that person had never purchased anything before.

    There is a way to deal with this. In the future, I won't sell to first time buyers or from buyers from non-Western countries. Or better yet, let's all use Craig's List - it's cheaper and you get to talk to a person.

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