eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay

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  1. identicon
    Kevin, 13 Mar 2010 @ 3:43pm

    eBay bans negative feedback from sellers

    I also agree, eBay is full of retards, allow buyers to leave neg feedback but us sellers are fucked in the ass. I have an aussie buyer who I have made contact with 4 times but not a single reply. Have now got the retards involved but what good is that, I can get my listing fees refunded but the scumbag can go off and screw over another seller. A more realistic approach to the whole feedback system is positive feedback option only for both buyer & seller, if not happy then involve ebay and they leave an ebay intervention feedback which would act as a warning for the guilty party, buyer or seller, this is carried out automatically if ebay are involved to settle a case, this would be fair as the buyer would have to prove they paid for an item and the seller to provide proof that the item was posted in time as stipulated in their listing with a tracking reference and photo evidence the item was posted in the condition described in the listing. If this does not work then R.I.P. eBay.

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