eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


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  1. identicon
    Hello world, 14 Dec 2009 @ 11:51am

    Re: Great!

    I think this is case-by-case basis... if a seller told you shipping is uncontrollable and you agree this point and take a deal, I think it is unreasonable to write poor feedback to your seller.

    On the other hand, if the seller over-commit fast shipment but actually it is not, then you should do your best to tell people your experience.

    The point is - over-commit can take more business, but at the same time make more unhappy buyer, so your feedback is important to warn the other buyer.

    However, if seller best describe the shipping situation, he already lose lots of potential transaction so never put the salt to someones wound.

    Of course, if you are very care the delivery time, why don't you pay more and use express mail like FEDEX, UPS or DHL? Right?

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