eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay

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  1. identicon
    Nadia, 23 Dec 2008 @ 12:50pm

    Re: Good sellers deserve to have a voice.

    I work for a company that is an eBay PLATINUM SELLER. It is not easy to get there, but we did. You have to be great to reach that status, and this means that they should have a right to say something if they were left negative feed back unfairly.

    I had someone from CHINA leave negative feed back stating: TRADE WITH DIFFERENT PHOTO. What does that even mean?!?!?!

    I have had International customers pick the standard air mail choice that we clearly state is un-trackable and sometimes their orders would get lost, and lo and behold no tracking is available. We take the hit and just ship them ANOTHER order, and bam! they slam us with negative feed back.

    We have huge huge inventory from different vendors, so yes, rarely, our listings are out of stock and we don't realize until the customer buys. We apologize and offer them the world and they give us negative feed back.

    Double ordered something? Oh, that's obviously my fault. Negative feedback.

    Never received confirmation of your order being shipped because the email address YOU gave us is old? Thank you for yet another negative feedback.

    I am great at customer service, I always do everything for my customers, especially if this company somehow messes up an order. I deserve to be able to tell other struggling sellers if a customer is too difficult to work with.

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