eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


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  1. identicon
    Jaymes, 6 Feb 2008 @ 11:30am

    Re: News Flash

    Hey, M Cooper, you're right... "How is this any different ... to other businesses?" I think that was exactly my point. Thanks! ...though, odd that you'd say that right after saying that to make that comparison is "retarded". But thankfully in America, you can call yourself whatever you want. Yea America!

    You think retail stores don't pay to list things for sale? Come on... please think about your responses, folks.

    Personally, I mostly stopped dealing with eBay when PayPal use became such an issue with them. Too much inbreeding. I'll only resort to eBay in the most dire of situations now, as a buyer or seller.

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