eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


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  1. identicon
    Drew, 24 Jun 2008 @ 11:46am

    Re: Re: Re: Re: How stupid

    Yeah that's the best idea I've heard. Maybe this in conjunction with the inability of a seller to leave negative feedback after the buyer has left their feedback or a couple weeks or something (essentially stop the seller from being able to leave negative feedback after the buyer has paid). If a seller is going to experience problems with a buyer it will be almost immediately, like within 7 days, before the buyer pays. Once the buyer has paid, then his part of the deal is done and there is nothing he could possibly do after that to deserve negative feedback, and anything negative the seller has to say at that point is clearly retaliatory.

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