eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay

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  1. identicon
    TooBad, 22 Jun 2008 @ 2:58pm

    Too Bad Sellers! Waa Waa Waa!

    I say kudos to eBay!!!!!! A GREAT CHANGE!

    Waa Waa Waa! Cry me a fucking river sellers!

    IF I win and auction and pay within a reasonable amount of time - I SHOULD GET A POSITIVE. PERIOD!!!!

    Before I buy ANYTHING from ANY SELLER, I review the feedback the seller has given to people in the past.

    If I see that the buyer left a negative due to not getting the item, very slooooooow shipping, etc AND the seller has retaliated with negative feedback - I DO NOT BUY FROM THAT SELLER! I don't care how good of a deal it is, etc.

    TOO MANY SELLERS HAVE DONE THIS! Seems to has become a STANDARD practice of A LOT if not MOST sellers.

    If I pay fast and later receive crap merchandise or it takes forever, etc - I SHOULD BE ABLE TO LEAVE A NEGATIVE WITHOUT RETALIATION!

    This change in policy would never have happened IF sellers did not do retalitory feedback!




    Now you cannot retaliate! AWWWWWWW!

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