eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


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  1. identicon
    Nicole, 19 Jun 2008 @ 11:53pm

    Yeah, Great idea... (NOT)

    Oh yeah, I'm sure it's expected that I should agree that the ONLY thing a buyer is supposed to do to be a good buyer is pay for the item. Doesn't matter WHEN or HOW the item was paid for (payment needs to be made within 5 days, buyer pays 3 weeks later with a bad check but yep, he deserves good feedback and I shouldn't even think about trying to WARN other buyers that this guy sent a bad check after more than 3X the amount of time he was supposed to).

    And a buyer who pays, but then decides that the item isn't something he really needs (or something he really needs to have to pay for) so now he wants a refund on an item that is NON-REFUNDABLE. Or the buyer who refuses to return a damaged item EVEN WHEN I OFFER TO NOT ONLY PAY THE RETURN SHIPPING AND GIVE A FULL REFUND BUT OFFER AN ADDITIONAL FEW DOLLARS FOR GAS. He did however pay after the purchase so he deserves a positive RIGHT?!?!?!?!?!!?

    I have an international buyer right now who received a priority mail international quote, but then demanded he only have to pay for the first class international mail because it was cheaper (when he emailed he asked about ONLY 1 ITEM then bought 3, I told him that yes I do ship internationally but will only ship Priority or Express for tracking purposes.) Not only did he blackmail me into the international mail (and the quote HE looked up and decided on) but then forced me to give him the shipping discount on an additional 2 items he bought after. 7 days after I shipped the item he opens a paypal claim against me saying the item had not arrived... of course NOT though with the Priority it MAY have. He told me he would close the dispute when the items arrived. about 4 days later he closes the dispute and I hear nothing more from him for OVER 4 WEEKS. Now he is telling me his items haven't arrived and I'm just waiting for him to demand a refund (his order will be 15% of my average monthly income). But I'm sure I should've left him a positive as soon as his payment had been received...

    There are idiots, scammers and jerks who can't be pleased ever out there. I REFUSE to leave a retaliatory negative for a negative THAT I DESERVED!!! But if someone is going to USE THE NEGATIVE for me to 1) Get out of terms stated clearly in the auction 2) Get out of a sale they are LEGALLY OBLIGATED to complete just because they changed their mind 3) Try to scam me into giving them my items for free or 4) Use the feedback console as a way to communicate then they deserve a negative.

    I bend over backwards to the extreme for my customers. I want you to be happy with your purchase and have gone out of my way even after I received a negative to make the customer happy. I've left SEVERAL neutrals for non paying bidders because I didn't want to ruin their reputation (Non paying bidders COST ME MONEY but I didn't leave them a negative)

    But yeah, I'm a horrible seller because I wait to make sure my customers are happy before leaving feedback. I DO NOT DO IT to retaliate, I do it to ensure communication so I can make the experience the best I can for my buyers because ALOT of buyers DON'T communicate is a seller has left feedback so I CAN'T FIX ANYTHING.

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