eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay

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  1. identicon
    Chesapeake Bay Traders, 16 Jun 2008 @ 12:55pm

    Sellers cannot leave negative feedback.

    But how are sellers suppose to know the buyer's integrity?As a rule, I always leave positive feedback directly after I receive payment for an item.I feel that that is when the buyers have fulfilled their part of the Ebay contract. I don't play the feedback game and try to provide high quality items ,affordable prices, and quick,accurate shipping.Recently I had to leave positive feedback ( as it was automatic and EBay wouldn't even let me leave a neautral) on a customer that I had sent 16 invoices to with no response.I filed a dispute with no response, and finally filed a non pay bidder strike.When I looked at the buyer's page none of this was ( not even the strile was listed).I went to leave feeback and had to leave positive feedback..For what? Did the buyer deserve positive? No , and future sellers need to know that I had a very negative experience with this buyer..and yet I was forced to leave a positive..By being forced to leave a positive on a non paying, non responsive buyer it makes the positive feedback that a genuine great customer recieves less valuable.

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