eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


Reader Comments

Subscribe: RSS

View by: Time | Thread


  1. identicon
    Thirsty Rock, 8 Jun 2008 @ 12:42pm

    Bad Buyer List

    Ok, since ebay will NOT protect the seller from a bad buyer as per chat with ebay stores today. We the sellers need to create our own list.

    The function to block buyers who you do not wish to deal with is there. But the problem is there is no way to add them to your blocked buyers list till they already burned you. And once they have, why block them?, they are not coming back anyways.

    So lets create a list of user id's of those who are bad buyers.
    Post it on the internet so anyway can copy the id's to their blocked buyers list. I will donate a site for this purpose.
    Ideas, (Simple please) lol
    Lets do it ! You can block before they come scamming to your door that way.

    It si not the end all, but getting a list togehtehr appears the only way to somewhat protect ourselves.

    you can email me at sitemen@cox.net

Add Your Comment

Have a Techdirt Account? Sign in now. Want one? Register here



Subscribe to the Techdirt Daily newsletter




Comment Options:

  • Use markdown for basic formatting. (HTML is not supported.)
  • Remember name/email/url (set a cookie)

Follow Techdirt
Techdirt Gear
Shop Now: I Invented Email
Advertisement
Report this ad  |  Hide Techdirt ads
Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Chat
Advertisement
Report this ad  |  Hide Techdirt ads
Recent Stories
Advertisement
Report this ad  |  Hide Techdirt ads

Close

Email This

This feature is only available to registered users. Register or sign in to use it.