eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay

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  1. identicon
    Thirsty Rock, 6 Jun 2008 @ 9:51am

    Ebay Disclaimer Above by Thirsty Rock

    It is under question at this point whether the seller will be allowed to actually decline a sell to a buyer. Apparently, the seller is not considered knowledgeable enough to decide whether he should sell to someone who has a bad feedback history. The thought of train on this is that you do not know if they will slam you or blackmail you like they did to others, so it may be unfair to mutually withdraw or refuse the sale. I guess the philosophy is that someone who has money are expected to be good buyers. Hey they got money, that is good. Kinda like Drug Dealers, Pimps etc. They all have lots of money, so they must be good. Dah.

    The only way I know how to get a ruff idea of the buyer is after they purchase, look at feedback left for other sellers.
    But if you are not allowed to base your sell on whether to deal with them after they purchase on their prior feedback to other sellers, you have no way to protect yourself. You have to wait to be burned than add to the block list of those you do not want to have buy from you. Like they really plan to come back and try and burn you again! LOL
    And the buyer is not rated like the Seller. Why is this?
    Oh ya, cause they have the money. So they must honest and fair. LOL

    Why does the buyers feedback box at the top of their feedback page even show the negative count?
    Does not apply anymore and is misleading now. You see positive but no negative unless they have had problems with selling something themselves. So maybe it ought to say Negatives left for others ! And Negatives received by others for selling.So depending on your business with them, you get a better idea if they are a good buyer and a bad seller, or a bad buyer and a good seller or just bad all over.
    Ebay does not want it to be that complex, but once you start screwing with the meaning of the feedback chart on the top of the feedback page, ya have to change the chart folks.
    The chart means nothing now. Except the buyer is always good. LOL

    Well I started with 2 cents worth a few days ago in this post and thinking I may have put a dollar into this.

    Take care sellers, best of luck, Hoping Craigs list is watching Ebay and learning, so when they are ready to blast out of the box fully, Ebay will be back to selling flowers on the street corner, saying peace and wearing physcodelic clothes again.

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