eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay

Reader Comments

Subscribe: RSS

View by: Time | Thread

  1. identicon
    Thirsty Rock, 3 Jun 2008 @ 12:31am

    My 2 Cents

    Heres my 2 cents worth:
    I am a Store seller on Ebay for about 5 years now. I have had 100% feedback and strived to insure that I made people happy to keep it that way even when I knew that at times they were most likely ripping me off. But now with this new FB system. It is the last straw. I hate to leave Ebay but the system no longer works fairly. You always will have good and Bad sellers and Buyers. But now the buyer has an open door policy to loot the store.
    1) The sale is not complete until the buyer receives of the item ! So automatically leaving feedback to the buyer after receiving payment is nuts. DOES THE BUYER FEEL THE SALE IS COMPLETE AFTER PAYING FOR THE ITEM BEFORE RECEIVING IT?
    2) What use is it to set your Ebay Filter to screen prospective buyers with Negatives if the Buyer can only get a positive rating? All buyers are good now. Bad buyers look the same as good buyers.
    3) Now they are charging extra to let you access the international market. 10 cents Uk etc.per product.
    So now we are members of Ebay National and it costs more to be part of Ebay International.
    4)Ebay stopped download products. Yes I know there were a lot of people selling 1 cent items to get their rating up. So Ebay says they had to stop download sales to stop this. Well that is not entirely true ! They could have just raised the download Min $ for purchase and that would have stopped it. If someone would be willing to buy about 1000 different downloads at $3.00 ea just to get the red star, I think they deserve it. LOL
    If Ebays intentions was to stop pirated stuff being download, that makes no sense either. Pirated stuff can be copied on disk.
    5) The fees have gone through the roof. Between Ebay, Paypal and the new postal fees, if you are not selling bigger ticket items, it is hard to make any money. Especially since the scammers now have a season open sign posted by the field.

    I agree with someone above. Ebay is tired of the smaller sellers. I think they are trying to cut back the sellers to big sellers. The ones that make them the big bucks. Less people to deal with and people who can afford to take a loss on a deal if needed.
    Ebay is no longer the philosophical "60's Liberal Commune Marketplace" any more. It is growing up and leaving all that behind to be more like a Ted Turner or a George Soros.
    Money and Greed seems to change the greatest of "Liberal Free the People Ideas". And the little guys get left behind when the money takes over.LOL
    Green is Just plain Mean.

    Well all that was more like a quarters worth.

    I am closing down my Ebay account this month. Had it because there is more to come down the road. And it only is getting worse for the seller.
    Anyone know of any great sites that help you sell your products like Ebay or similar, I would greatly appreciate the leads.
    Best of luck to all of you. And lets hope something better comes along to replace Ebay !

    Thirsty Rock

Add Your Comment

Have a Techdirt Account? Sign in now. Want one? Register here

Subscribe to the Techdirt Daily newsletter

Comment Options:

  • Use markdown for basic formatting. (HTML is not supported.)
  • Remember name/email/url (set a cookie)

Follow Techdirt
Techdirt Gear
Shop Now: I Invented Email
Report this ad  |  Hide Techdirt ads
Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Chat
Report this ad  |  Hide Techdirt ads
Recent Stories
Report this ad  |  Hide Techdirt ads


Email This

This feature is only available to registered users. Register or sign in to use it.