eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


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  1. identicon
    anon, 2 Jun 2008 @ 9:09pm

    Needs more work

    I think its a bit unfair to the sellers. But they brought this upon themselves for leaving retaliatory feedback. I always felt scared to leave negative feedback for this reason. My only option was to not leave feedback at all. The transaction, on the sellers part, ends when they get paid. Leave feedback. If they didn't get paid then yes leave negative. If it was slow then leave neutral. If they are honest then there's no need for anything to go wrong. Sellers hold feedback hostage until the buyer leaves feedback first. Unfair. I don't think, however, that this method is truly fair. There ought to be some other way. Maybe sellers should be allowed to leave negative only after x number of days of not recieving payment. And feedback should be mandatory and not voluntary. Of course, buyers should be the ones to leave it first. Buyers on the other hand should be forced to take other steps before leaving negative feedback. They should have had emailed first, and waited a few days. I think the new system is not perfect. But as a buyer I can't complain.

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