eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay

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  1. identicon
    Worried_Ebayer, 31 May 2008 @ 1:32am

    Change is Always good

    I just recently started using my ebay account to buy things. Never really trusted the thing before. I found some great deals on used laptops. And the seller's feedback was 100%. The feedback said things like "fast shipping, Kept will informed." Things like that make me feel all good inside about buying great deal items. I opted to Buy Now, couldn't pass up the chance to lose out on such a great deal. Used paypal and paid right away. 2 days later with no message from the seller, I messaged him asking how soon he would ship the item. 2 days later he messaged me back and told me he would the following morning and send me the tracking. 4 days after this I haven't received anything from this seller. I sent him another message asking if he had yet shipped again....still nothing. So tonight I gave him a final warning if he does not at least message me saying this item was shipped, I'd have no choice but to file a dispute with paypal. I have yet to give this guy my feedback in hopes his schedule has just been to busy. And although it's taken this long, if he can validate a reasonable explanation as to what happened, I would gladly still give him a positive feedback. I feel once the seller ships the item and I recive the tracking that all has been done by the seller. If USPS or UPS ect take weeks to deliver it, that's the their fault not the sellers, It would be a shame to ruin a sellers perfect feedback without any reasoning, Although I feel communication should be a key when buying and selling on ebay.

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