eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


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  1. identicon
    karen iuppa, 20 May 2008 @ 5:42am

    eBay feedback

    I am a seller on eBay and a buyer.

    Its crazy that seller's can not leave neg. feedback. It makes me feel very unprotected as a seller.

    The slow payers issue deserves a special category....as that seems to be the biggest obstacle as a seller but there are also the times when buyers can be petulant and take out their frustrations on sellers. I had one person after many emails back and forth re: a well packed but non the less broken in transit object finally tell me she had anger issues!!! And another international buyer insisting that I was making money on international shipping and letting domestic buyers skate...and this was way before our postal rate increases. I finally had to tell her that we could trade negative feedback or just let the matter drop. She ended up leaving positive feedback as did I.

    I guess the feedback system has gotten kind of smarmy. Haha

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