eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


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  1. identicon
    Yeah right, 28 Apr 2008 @ 3:20pm

    Re: RE: STRIKE AGAINST EBAY by Jay

    That's right/STRIKE! "It's the sellers that make ebay NOT the buyers! The buyersonly purchase what we sell" So the buyers could go away and the sellers would still thrive,right? IT'S BOTH! One does not exist without the other. True ebay is making a mistake but it is because of malicious powersellers such as this: http://toolhaus.org/cgi-bin/negs?User=+tauntonmassmaninhouston&Dirn=Left+by&ref=home He had 98% positive feedback but could not properly handle his business and left malicious retaliatory negatives just to try and get buyers to mutually withdraw. Those that received this behavior from him felt Ebay bent over backwards to satisfy the powerseller using his hotline and not helping or even caring about them as buyers. It works both ways and now the pendulum swings TOO far in the other direction. NOT RIGHT EITHER, but you can send your complaints to dave at sildog@aol.com

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