eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


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  1. identicon
    Overcast, 6 Feb 2008 @ 6:03am

    That's just plain stupid. If you can't get a fair review on a buyer or a seller, eBay's value as a service goes WAY down. There's already a lot you need to be careful of.

    It impacts buyers too - not just sellers. Now some nitwit can bid on items and not buy, or whatever they may think up - with a high potential of impacting other buyers.

    But... Is the idea that you don't *sell* to a buyer with low feedback?

    I could go bid on items I can't afford, or just refuse to pay. If I didn't like a seller, for whatever reason, I could go jacking up the price of all his auctions... etc, etc.. I'm sure there are many ways to muck up things. The buyer having to stick to his commitment is as much a part of eBay as the buyer's sticking to their commitment. It's a two way street.

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