eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay

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  1. identicon
    Twinrova, 6 Feb 2008 @ 4:14am

    Ebay blows now - go to Amazon

    I find it laughable that eBay's increase of fees (but stated as lower) and removing negative feedback to buyers all comes because eBay feels it's not "expanding" fast enough.

    So the solution is to screw the very consumer that put eBay on the map to begin with.

    Without negative feedback to the buyer, sellers are screwed. If you people think that "instant retaliation" is what sellers do just because they got a negative, just wait until you see negatives running rampant because sellers can do NOTHING to protect themselves.

    As a buyer (sometimes seller) on eBay, I take a look at the feedback of negatives. I can very easily spot those that are legit and those that are based on stupid people who don't have a clue.

    Many sellers often do this as well. If a buyer places a bid on their item, they'll research the feedback and will quickly dismiss "seller retaliation" replies.

    Now that eBay claims to be "in the middle" of disputes, sellers are going to have no choice but leave eBay for another option because eBay is absolutely WORTHLESS in disputes, and when they do get in, often side with the buyer.

    eBay is in serious need of restoration. Buyers failing to pay and sellers screwing over people with extortion-style shipping and handling.

    Oh yeah, now I remember why I no longer visit eBay and have returned to Amazon.com.

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