eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


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  1. identicon
    Silverthefox, 21 Mar 2008 @ 7:56am

    Feedback

    How about this one? As a seller of coins on eBay I had a buyer leave me a feedback claiming that my unopened sealed envelope I sent him had been manufactured by me or bought on eBay. Oh coins were great but the envelope was not original??
    To top this off he sends me 15 count em yes 15 hate emails using eBays forwarding system. Of course I report them to eBay calling me everything from a crook, thief, crackhead you name it! What does eBay do? Issues a warning big deal!
    If he lived in CA I could have had him arrested for cyberstalking against the law here!
    So now you cannot leave a negative and these hyped up morons can leave any seller a negative that they want to with no repercussions! Nice! Well I have left eBay for another site but the sales there suck. In fact so far no sales! No traffic equals no sales! So now I am thinking of just melting the suckers and taking the profit out of that when silver goes through the roof again!
    Selloff in silver and gold was bank inspired as they had to cover their shorts. Major banks are losing billions course the government will bail them out with our money!
    Thanks and remember eBay sucks!

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