eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


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  1. identicon
    T., 17 Mar 2008 @ 9:54pm

    Not fair for honest sellers

    As far as the honest sellers, I don't think this is fair. In the past, I have seen buyers on message boards complaining about their packing peanuts not being the same color....Unfortunately, these same people will leave negative feedback (for an otherwise flawless transaction) because they got a paper cut opening their package. As a seller, I work really hard to assure everything with a sale is great for the buyer and because of this, I hope buyers will have the respect to contact me if there is a problem so that it may be fixed before leaving negative feedback just because they know they can...I would hope the same for all buyers and sellers because that is what ebay is supposed to be about!

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