eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay

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  1. identicon
    Iron Chef, 6 Feb 2008 @ 1:24am


    On another note, it would be nice to see eBay take a proactive stance against e-fencing.


    At one company, there was a problem with people selling SIM cards on eBay. When eBay was contacted, they essentially told us to go away.

    Eventually, one of my colleagues started bidding and buying the SIM cards, and that's when the heads starting rolling... Because the best run companies run SAP, the ability existed to track serial numbers back to a customer and a transaction. (Helps to have a great BI system, you-know-who you are).

    So last year, I saw a CNBC program on this same problem we had, and it brought back memories. I felt somewhat disappointed that eBay gave them the same cold shoulder.

    What eventually happened? Well, a consortium of retailers decided to pursue it through legislation action.

    Who was the winner? Not the customer of established Brick-and-mortar retail (who has to pay higher retail prices to cover shrink costs), the buyer (who is receiving stolen property) or eBay (who could have assisted, but will now is looking at having to comply with new legislation.)

    So when the lawyers get involved, it gets exponentially more difficult.

    http://www.lpinformation.com/Default.aspx?tabid=70&forumid=1&postid=10113& view=topic

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