eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


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  1. identicon
    joshua, 5 Feb 2008 @ 6:34pm

    astonishing...

    i recently had an incident where i wrote to ebay, detailing why negative feedback for buyers is ludicrous.

    my frustration stemmed from the fact that if a buyer leaves a negative feedback for a seller, it is VIRTUALLY INEVITABLE to expect negative feedback in return, even if as a buyer, you do nothing wrong.

    I recently won an auction on ebay. I had tried contacting the seller to ask a question about the item 4 days BEFORE i bid...no response. I won the auction, and 3 days AFTER, i had STILL RECEIVED no response from the buyer.

    So, I left a negative feedback, truly expecting never to hear from the seller again. I left feedback essentially stating that the seller had poor communication.

    Low and behold, the next day, I receive the FIRST contact I had received from the seller, stating he had NO CHOICE but to leave me negative feedback...not because i had done anything wrong, but as a retaliatory attack on the negative feedback i had left for him. Of course, his utter lack of communication was deserving of the negative feedback, while I had done nothing wrong.

    Negative feedback from sellers for buyers is WORTHLESS. all a buyer needs to do is to pay on time...that's it! What ebay needs to do, (since they already own paypal this will be easy) is to denote on average, HOW LONG IT TAKES PEOPLE TO PAY for goods they have won...end of story.

    I complained numerous times to ebay's customer complaint people after this incident a week ago...guess they got my message.

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