eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


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  1. identicon
    zm, 5 Feb 2008 @ 6:29pm

    Once bitten....

    I felt this firsthand, so there is some sympathy for the cause here: I once left a *positive* feedback to the seller, but in the comment mentioned that the shipping cost was a bit high. The seller retaliated with a negative and a comment along the lines of "you agreed to the shipping and now you comment about it?". eBay said they wouldn't interfere. The same seller was leaving negatives to his buyers with the comment "unnecessary neutral feedback received".
    IOW, the feedback should be about the transaction, not about the feedback. And since eBay cannot enforce that, they will try other methods. Will see how that will work.

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