eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


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  1. identicon
    Jez Collinson, 16 Oct 2017 @ 7:08am

    eBay
    RE: I have a restriction on my account - 233 SR# 1-132327258286


    Hello Jez,

    My name is Nida, one of the specialist from eBay Trust and Safety and I'm writing you with regard to your previous communication with our chat representative. I understand you'd like to appeal with the restriction to be remove from your account "phonetech247", so let me look into this for you.

    Jess, upon checking your account once again and I would like to remind you that the Selling Restriction on your account is permanent and final. We won’t be able to help you to appeal this decision going forward.

    Our decision is based on evidence from our records. We're not comfortable with your selling practices or business model, and we feel they don't help to promote a positive buying and selling environment.

    Even though you can't sell on our website, you can still use your account to buy or bid on items. For more information on the basics of buying, please visit:

    http://pages.ebay.co.uk/help/buy/basics.html

    Please remember that you can't use other accounts or register new accounts to sell on eBay. If you do, your accounts could be limited, restricted, or suspended.

    This is the last answer we can give you in relation to the account restriction. We are happy to assist you with any other query. However, if your query is in relation to this restriction in the next correspondence, it will remain unanswered.

    Thank you again for taking the time to clarify this issue with us. We appreciate your cooperation.

    Kind regards,
    Nida V.
    eBay Trust & Safety

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