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eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay


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  1. identicon
    Wonky Honky, 8 Jan 2017 @ 2:04pm

    In my experience, and I know many sellers have had the opposite experience(but I sell and buy pretty frequently for a casual ebayer); the sellers are the ones more likely to screw me over. I've had items never sent, electronics and games packaged so badly they arrived disfunctional assuming they hadn't always been that way, people even changing listing descriptions or trying to force me to buy an item despite clear bidding manipulation on the bid history. Cannot stress how important it is to stand your ground as a buyer, how easy sellers can hurt you too using unscrupulous practices.

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