eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay

Reader Comments

Subscribe: RSS

View by: Time | Thread

  1. identicon
    j, 1 Dec 2014 @ 5:04pm

    be careful from seller ronaldbower2012 !!!!!!

    i ordered brand new timberland boots at August. i receive poor quality. after i talk to this seller we agreed that i will send the shoes back, and get refund. the seller promise that when the shipment arrives he will contact me. after one and 1/2 month i asked whats going on, and he said it arrived and forgot to tell me. since than i chased him for 2 months, at start he ignored all my messages, and when i threatened him i'll leave bad feedback he gave excuses that he need my email and other problems with paypal (i got refund before from another seller so its not true) . i sent the mail, and gave him solution for paypal. since than- he ignored me again. and didnt answer my messages.

    Bottom line- ronaldbower2012 kept the shoes and my money (120 gbp!!).. he took advantage of the fact that it has been more than 60 days and ebay cant help, and i cant open a case. he tricked me.he is not honest. since august i chased him, until today.... be careful from this seller..

    i have everything documented.

Add Your Comment

Have a Techdirt Account? Sign in now. Want one? Register here

Subscribe to the Techdirt Daily newsletter

Comment Options:

  • Use markdown for basic formatting. (HTML is not supported.)
  • Remember name/email/url (set a cookie)

Follow Techdirt
Techdirt Gear
Show Now: Takedown
Report this ad  |  Hide Techdirt ads
Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Chat
Report this ad  |  Hide Techdirt ads
Recent Stories
Report this ad  |  Hide Techdirt ads


Email This

This feature is only available to registered users. Register or sign in to use it.