eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay

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  1. identicon
    promo girl, 17 Feb 2008 @ 11:06am

    Change for the worst

    Forgetting the legitimate squabbles this pretty much ends any selling I'd do on Ebay after 8 years. Purchase prices for most goods are higher than you'd pay elsewhere anyway, but the recent changes to feedback blunt the system. I never refused to sell to a buyer with bad feedback but I liked to know in advance.

    Ebay stresses in their FAQ that both parties should wait until the transaction is complete. Everyone assumes the "buyer" portion of the transaction ends with payment. It does not. How many times have sellers had buyers not pick up packages that show as delivered or request USPS only to then never be there when the postal services goes to deliver? The transaction isn't over until after the buyer acknowledges receipt of the goods and or problems are dealt with to that end.

    Rather than deal with the real problem which is eliminating both bad buyers and sellers - which would hurt their bottom line they are just putting lipstick on the pig by covering it all up.

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