eBay Bans Negative Feedback For Buyers; Everyone Be Good Now

from the here-in-lake-wobegone... dept

eBay has been making some changes lately that aren't sitting well with eBay sellers. First, it announced fee changes that initially were promoted as "lower fees," but the details showed were only lower for goods that didn't sell. The fees on sold goods were actually higher. Now, the company has banned sellers from giving "negative" feedback on buyers. This is quite an interesting move. Years back, eBay was often held up as the epitome of user feedback/rating systems. However, over the years, problems have cropped up, leading to questions about how effective the system really is, as it's often been gamed. A specific complaint is that many buyers are afraid to leave negative feedback, as a seller can retaliate and provide a similarly negative response to the buyers. The hope, then, is that by not allowing negative feedback, buyers can start being more honest about sellers. Of course, from the sellers' standpoint, it also means it's much more likely that buyers can now be problematic, without worrying about a response. eBay claims that it will now personally handle complaints from sellers about problem buyers -- which seems like a pretty big undertaking for the company. Either way, there does seem to be something silly in having a company offer a feedback system if you can only say positive things.

Filed Under: bans, feedback, negative feedback
Companies: ebay

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  1. identicon
    George Cavanaugh, 31 Dec 2012 @ 3:59pm

    ebay sucks at customer relations

    This page is dedicated to proving that the negative feedback I was left is a outright lie. The buyer was only unhappy because the item did not arrive in time to take it on his snowboarding trip....Even though he knew the terms of the auction when he bid AND the item was shipped within the stated handling time. I have contacted this seller. I have also contacted Ebay. Ebay refuses to do anything about this slander. They said it is a matter of opinion, even though the buyer posted provable un-truths. In my OPINION if anything can be learned from this it is that Ebay needs to change their policies on seller protection and feedback guidelines. They don't even live up to their "negative feedback policy overview" which in the first sentence states: eBay's Feedback Forum is intended to be an open, honest place to share your experiences with other eBay members. Hmmmmmmm........ Beware...the adolescent tendencies of the buyer who left this feedback will only be encouraged by Ebay itself!

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