by Mike Masnick
Wed, Dec 5th 2007 6:51pm
We have no problem crying foul when companies like Comcast and Verizon market their services as "unlimited" when the fine print has many limits. However, a new lawsuit against Comcast may take a similar concept a bit too far. A customer is suing the company, claiming breach of contract because his internet connection went down, despite Comcast's marketing materials claiming the service is "always on." While Comcast does have a reputation for tremendous downtime (something I experienced myself back when I was a Comcast customer), it seems like a bit of a stretch to claim that "always on" means that the service can never go down. The difference between something like this and the "unlimited" claim, is that while service providers are pitching unlimited service, they have internal policies by choice that limit usage. However, when it comes to the network going down, that's not a policy choice, but a technical issue.
If you liked this post, you may also be interested in...
- Apple's Attempt At A TV Revolution Runs Face First Into Comcast Corporation
- Despite Throwing Money At Congress, Comcast Finds Merger Support Hard To Come By
- Doctor Criticized For His Questionable 'Treatment' For Alzheimer's Patients Files SLAPP Suit To Silence Critic
- Comcast Ramps Up Ad Campaign Claiming To Support Net Neutrality, Even As It Really Supports Killing It
- Did Comcast's Infamous Customer Service Call Open The Company Up To Legal Troubles For Lying About Speeds?