Supreme Court Lets Class Action Racketeering Suit Against Best Buy & Microsoft Move Forward

from the the-not-so-free-paid-trial dept

Way back in 2003, we wrote about accusations that Microsoft and Best Buy were scamming customers into signing up for Microsoft's ISP MSN. The accusation was that Best Buy employees would scan the "free trial" MSN CD-ROMs that were at the store when customers would make a purchase. Customers wouldn't realize it, but the scan would then charge that customer's credit card once the free trial ended, signing them up as fully paying customers. While we wondered how widespread this practice was, some Best Buy employees have come forward to confirm that it was done at times. Both Best Buy and Microsoft have been fighting the case, and an appeal went all the way up to the Supreme Court, trying to get the case thrown out, but the Supreme Court has refused to review it, meaning the case can move forward. Of course, what's left out of much of the coverage is that lawyers working for Best Buy have already admitted to altering some of the documents he handed over in the case, which certainly doesn't bode well for Best Buy. While it's still unclear just how big a "class" this covers, if the two companies really were involved in such an activity, it does seem quite sleazy.
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Filed Under: class action, free trial, racketeering
Companies: best buy, microsoft


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  1. identicon
    Bill Whittier, 31 Mar 2008 @ 2:20pm

    Best Buy Scam

    I made a purchase in january at the best buy in lancaster ohio. During the transaction the clerk told me that i would receive a free copy of sports illustrated. Several weeks later i received a copy of sports illustrated in the mail. A couple of weeks later i received another sports illustrated in the mail. I did not question it simply because, i never subscibed to it nor did best buy charge me for it. Here it is two months later and i check my bank account and see that sports illustrated has debited my account. I wrote to best buy customer service and they reccomended that i contact the store. I returned to the store only to be insulted and sent off by the manager telling me i would have to take it up with someone else. I did some checking online and found that many people also had the same complaint, in fact i see where there is a class action lawsuit being filed in california for this very same thing against best buy. It has cost me $25. Not a lot of money but enough to aggrivate me by being taken in by such an underhanded dealing. I doubt if i have any recorse here but i would like this practice to be exposed and wonder just how many other consumers have been taken in. I would be more than glad to speak to anyone about this and perhaps go into more detail. I intend to send this letter or complaint out to anyone who wants to listen and hopefully jump in and expose this type of dealings. Thank you for your time...Bill

    Bill Whittier

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