Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

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  1. identicon
    paul wood, 2 Mar 2008 @ 9:37pm

    I was a Lowes installer for five years till i was recently fired. Lowes is there to make money and having things installed sells a lot of material for them. I have seen the problem from all sides,Lowes selling jobs the customer is clueless what they got,customers never intending to ultimatly pay for because if they bitch loud enough they will get there money back and keep the product or want a fence installed level on top and lay flat on the uneven ground[aint never gunna happen],or yes a crappy install. Yes, Lowes was a shitty company to work for at the end. They have there managers trained by other suits and have no clue what a good install or bad even standing there looking.They are unable to say 'sir this is a good install,your out of line, or sorry sir he is going to fix this right now". Lowes is left to firing installers and replacing them and hope for the best. Common sence and a sence of whats fair is beyound them so good luck to all sides, we will all suffer for this stupid corprate model they have developed

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