Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

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  1. identicon
    Ray, 24 Jan 2008 @ 9:15am

    customer service

    the bottom line is, "customer service" is employed by any number of big box companies as a buzz word only to attract perspective customers (along with 10% off, open 16 hours a day, 0% interest for a year, and we'll match any competitors prices. their approach is to give back 10% to customers who complain and make that customer go away, instead of doing it right the first time. one must remember that mega stores make big money by bullying suppliers, forcing smaller competitors out of business, hiring an untrained and inexperienced workforce, under paying and bullying that work force, and running as many customers through the front doors as they can per day. what this should point out to anyone with a brain is "bigger is not necessarily better", so patronize smaller specialty businesses in the neighborhood where you live and receive better treatment by a merchant who cares about having you as a customer and provides better "customer service" in hopes of getting your referrals and future business.

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