Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes


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  1. identicon
    Pamela L. Gross, 16 Nov 2007 @ 11:10am

    LOWES POOR CUSTOMER CARE

    I bought $564 worth of merchandise from Lowes in Port Charlotte Florida to take part in the $10 coupon for $50 spent. I had ten coupons, worth $100 and went into the Lowes store yesterday to buy some items. I got to the cash register and my total was $116.64. I handed her the 10 coupons and she asked some type of service desk manager and came back to tell me you could only use one per purchase. I was so ticked I just left everything in the cart and walked out. I will be going back, and I will make sure I sort my items to spend the least amount over $10. I am also looking at items I have purchased from Lowes that I have not used/opened, and I will return everything that is new. So, instead of having a happy customer that is doing a load of remodeling on two homes and a condo, so would be spending lots of money, they have an angry customer. I will tell everyone about my poor experience and will NEVER buy another thing from them. I spent $30,000 at Home Depot last year, so all of my future purchases will be made at Home Depot. Beware of Lowes promotions, they are devious.

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