Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

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  1. identicon
    Anonymous Contractor, 26 Feb 2019 @ 9:08am

    Re: Re: lowes

    You are correct. The average Lowe's install job is passed through many hands before finally landing in the hands of the chosen service provider. Unfortunately, things can easily be messed up along the road if people don't pay attention or care about what they are doing. The installer has alot of things to pay attention to during this process, measurements, paperwork, communication with sales associate's, product inspection, and finally the installation itself. This is further complicated if it's a work order job, sometimes cleaning up behind another installer that didn't satisfy the customers needs. That said, you aren't going to be able to satisfy everyone 100% of the time. Anyone that has been in business for themselves knows there are those customers you get every now and then that just want something free, or paid for basic "bare bones" product and service then regret not having upgraded at the end and refuse to pay until we throw money and service at them trying to pacify. Lowe's has a process for all of this, and as long as it is completed properly on ALL ends everything works out. Installing for Lowe's can be a headache even if you do your job well sometimes. It's just the nature of the business. I always try to put myself in the customers shoes. This is their home we are dealing with, their castle that they work hard to pay for. They aren't always going to know what's right for the situation and will likely need guidance along the way.

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