Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

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  1. identicon
    William Diesslin, 5 Nov 2018 @ 2:24pm

    Re: Re: Re: They fixed this on monday

    Everything Bob says is true, I've had the same experience. Lowes should have their own people shop at their stores and see what It's like. Have you ever tried to return something. I went up to the service counter, the two girls behind were talking to each other. All of a sudden the phone rings, It's one of their boy friends, after finishing the call, they discussed in length finally one of them turned to me and asked what I needed. I told her I wanted to return something, I had the receipt, she asked for it and I gave it to her. Than the phone rang again it was for her, after what seemed to be a long time, she said what was your problem. I told her I wanted to return something, she said do you have a receipt. I told her I gave it to her. Now they are both looking for the receipt, upon finding it, they asked why I was returning it. I told her I found one at home and I didn't need it. She gave me my money back, but this transaction took forever.

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