Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

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  1. identicon
    Dave, 10 Nov 2007 @ 8:49am

    Re: look at both sides of the argument

    You want to be objective, but I can see in your ending you can't be. Being on the bad end of the piece...always...I cannot remember the last time someone took a responsible approach to their own actions. Society has become far dependent on blame of another person rather than looking in the mirror. Does anyone realize how many times a day an average manager of a home based store gets threatened by a customer with a law suit? How about how many times a day an average hourly employee gets his or her own life threatened?

    I read a complaint not to long ago where a man said he felt threatened when he walked into a lowe's store and would never shop there again. What he didn't say is that he threw product at an employee and screamed in another employee's face that he was going to take them out back and throw them in a dumpster. Raise your hands if you want to help this guy! I have never known a customer to tell the truth and they really hate it when you catch them on it. Its only human nature to not try to help a person that only knows how to yell or scream or threaten.

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