Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

Reader Comments

Subscribe: RSS

View by: Time | Thread

  1. identicon
    Stanton, 4 Nov 2007 @ 8:02am

    Another Lowes victim

    I have also been a victim of Lowes' "personal guarantee. We recently had new flooring installed into a home we were flipping. Lowes subcontracted the job and when the job was finished, we discovered a small rip in one of the vinyl floors. When I reported it to Lowes, I was told that I needed to report this to the subcontractor. I responded that I didn't hire the subcontractor, Lowes did. Even still, Lowes REFUSED to come out and look at the problem. They insisted that the subcontractor had to come out and make a determination as to whether it needed to be refloored or not. When I spoke with the sales person originally, they assured me that the warranty covered any problems with installation and that they would repair or replace the flooring if a customer was dissatisfied for any reason. But when that was put to the test I was told that that their warranty coverage was subject to their's (and subsequently) their subcontractor's discretion. In other words, it was up to Lowes and the subcontractor to determine whether or not they should repair or replace it.


    When I sold the house, I had to give a flooring allowance of $1200 because of the tear in the "new vinyl flooring."

    I avoided Lowes opting for Home Depot after that, but at the end of the day, there is really no difference between the two companies. Both lack integrity, but they appeal to our desire to keep our project costs down. Unfortunately, in some instances, it ends up costing us on the back end.

Add Your Comment

Have a Techdirt Account? Sign in now. Want one? Register here

Subscribe to the Techdirt Daily newsletter

Comment Options:

  • Use markdown. Use plain text.
  • Remember name/email/url (set a cookie)

Follow Techdirt
Insider Shop - Show Your Support!

Report this ad  |  Hide Techdirt ads
Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Chat
Report this ad  |  Hide Techdirt ads
Recent Stories
Report this ad  |  Hide Techdirt ads


Email This

This feature is only available to registered users. Register or sign in to use it.